Privacy Policy
Last updated: November 9, 2026
This Privacy Policy explains how USA Home Help LLC (“USA Home Help,” “we,” “us”) collects, uses and shares information when you visit usahomehelp.com, submit a form, or call, text or email us.
Information we collect
Information you give us. When you request a cash offer or contact us, we collect what you provide, such as your name, phone number, email address, property address, details about the property and your timeline, and anything you tell us by phone, text or email.
SMS consent. If you check the optional SMS consent box, we keep a record that you agreed to receive text messages and when.
Information collected automatically. When you visit the site, we and our service providers may collect technical information such as your IP address, browser and device type, pages viewed, the referring page, and marketing details in the page address (for example UTM tags or a Google Ads click ID). Some of these details are included with your form submission so we know how you found us.
Phone calls. We use CallRail for call tracking. When you call us, CallRail may collect the number you call from, the date, time and length of the call, and the ad or web page that led to the call. Calls are not recorded.
How we use information
• To respond to your inquiry and prepare and discuss an offer on your property
• To schedule walkthroughs and appointments and keep you updated about your property and any sale
• To send text messages, if you agreed to receive them
• To measure which ads and pages lead to calls and form submissions, and to show our ads to people who have visited our site
• To prevent spam and fraud and to comply with the law
Forms and email
Forms on this site are provided by Framer, our website host. When you submit a form, your information is sent to our business email inbox, and we use it to reply to you. You can ask us to stop emailing you at any time.
Text messages (SMS)
If you check the optional SMS consent box, we use your mobile number to text you about your inquiry, offers, appointments and your property. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. We may share it only with the service providers that deliver our text messages, solely to provide that service. This applies notwithstanding anything else in this policy.
Cookies, Google Ads and remarketing
Framer, our website host, provides basic website analytics. We also use the Google Ads tag (ID AW-10827192625). It uses cookies and similar technologies to measure when our ads lead to calls or form submissions, and for remarketing, which means Google may show our ads to people who have visited our site when they later browse other websites or use Google services.
You can opt out of personalized advertising or limit cookies here:
You can also block or delete cookies in your browser settings. Our site does not currently respond to browser Do Not Track signals.
How we share information
We do not sell your personal information. We share it only as needed to respond to you and run our business:
• With service providers that help us operate: Framer (website host and forms), our email provider, CallRail (call tracking), our text messaging provider, and Google (advertising measurement and remarketing)
• If your property is outside Arizona: we buy homes directly only in Arizona. For other states, we share the details you submit with a partner buyer in that area so they can contact you about your request. Your SMS consent covers texts from USA Home Help only and is not shared with partner buyers.
• With title companies, escrow officers and others involved in a sale, if you choose to move forward
• When required by law, or to protect our rights and the safety of others
Payment information
We do not collect or store credit card or other payment card information.
Security and data retention
We use reasonable measures to protect your information, but no method of transmission or storage is completely secure. We keep inquiry information while we are working with you and for as long as reasonably needed to follow up on your request. If a sale closes, we keep transaction records as long as required for legal, tax and accounting purposes. When information is no longer needed, we delete it.
Your choices and how to request deletion
You can opt out of texts at any time by replying STOP. To ask us to update or delete your information, email info@usahomehelp.com with the subject “Delete my information” (include the name, phone number or property address you gave us), or call 602-557-4725. We will confirm when it is done. We may keep records we are required by law to keep and a record of your opt-out so we do not contact you again.
Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the date at the top.
Contact us
USA Home Help LLC
531 E Bethany Home Rd, Phoenix, AZ 85012